Utility registration is a mandatory requirement and must be completed before you move into your unit. This process is not applicable for the Corporate Housing Projects.

Yes, your unit will be in good condition for your move-in appointment. All units are reinstated as per Dubai Holding Asset Management standards and will be handed over to you in ‘as-is’ condition.

If you face issues with your unit after moving in, please contact call us at 800 9933 or raise a service request through the DubaiAMLife APP.

If you are unable to attend this appointment, please appoint an authorised person to attend on your behalf. Make sure you provide us with Power of Attorney / authorisation or email/letter sent from the registered email, as per the contract. Send this to the Property Management Office stating the name of the third party receiving /handing over the unit along with an Original ID.

In the unlikely event that you are not willing to accept your unit in the condition it is in, the Property Management Executive will address your concerns and investigate further.

To determine the exact amount, visit the RERA calculator online at:

https://www.dubailand.gov.ae/English/Pages/Rental-Increase-calculator.aspx

If you do not wish to renew your lease, you must provide written notice of non-renewal 2 months for individual and 3 months for corporate tenant prior to the expiry date. Failure to do so will incur in a for individual and 3 months for corporate tenant of rent. Notice can be sent via email at customercare@dubairesidential.ae. Tenant can also initiate move out on the DubaiAMLife APP

If you terminate your contract more than 60 days prior to its expiration, a penalty of 2 months of rent is applicable. If you terminate your Tenancy Agreement within the last 2 months of its expiration, no refund of the rent is applicable . For corporate tenants, an early termination penalty of 3 months shall apply.

You are charged for DEWA, Empower and a penalty fee; which is calculated according to the amount of days you overstay as per the applicable renewal rent amount.

Legal charges may be applicable pending the circumstances. Reinstatement charges to bring the unit to its original condition are also applicable. AED 50 per day holding over fee (in addition to the Rent) calculated on a pro rata daily basis for each day that the Tenant remains in the Premises after the Expiry Date, until the Tenant has: (i) signed the renewal contract; or (ii) vacated the Premises in accordance with this Contract.

Please complete the Remote Renewal process prior to the expiry date on your Tenancy Contract. If you wish to terminate your Tenancy Agreement, please complete the Move Out process through the DubaiAMLife APP or contact us at 8009933.Failure to renew prior to expiry date shall incur a late renewal fee calculated at 50 AED per day and a holding over fee calculated at 50 AED per day (in addition to the Rent) calculated on a pro rata daily basis for each day that the Tenant remains in the Premises. Failure to renew will also incur legal fees

We adhere to RERA standards and do not surprise you with random rent fluctuations.

The RERA index is updated annually and our rental rates are adjusted accordingly.

Yes as long as all the required documents are submitted and you have no pending payments with Dubai Residential.

Yes. You can renew your contract on a short term basis for a minimum of 1 month to a maximum of 6 months. The renewal rent, based on the RERA index, will be applied for each and the following fees will be charged: 500 AED plus VAT admin fees and 214.50 AED including VAT Ejari administration and processing fee. Please visit the contact our call centre on 800 9933 to place your request.

If you are not the issuer of cheques, please submit an NOC for third party payment.

Please e-mail the enquiry to us at customercare@dubairesidential.ae or call us at 800 9933 for further assistance.

• Post dated cheques
• Using credit, debit, bank transfer or cash payments depending on the amount (for one-time payment)
• Using recurring credit/debit card. You will require to provide an undated guarantee cheque with the full contract rent amount

You may request to transfer the existing tenancy contract to any individual or business account. Eligibility for Transfer of Unit:

• An existing valid lease contract
• The tenant has a clear history and no outstanding amounts.
• Availability of final DEWA bill request.
• Minimum of 10 days from the next payment (cheque)

A transfer fee of 1050 AED shall be applicable along with EJARI fees

The move-out meeting involves a joint inspection of the property with a Property Management Executive, handing over access cards, and completing the inspection in order to refund the security deposit.

The unit must be returned in the same condition it was received. You may choose to carry out reinstatement (maintenance) work prior to the handover, or we can carry out the works on your behalf and deduct the applicable charges from your security deposit. Prior to moving out, you may contact the Property Management team and ask them to inspect your unit in case you wish to reinstate it yourself.

You may be asked to pay reinstatement charges if the amount due exceeds the security deposit.

Yes. Tenants should carry out the move out process through the DubaiAMLife APP or contact 800 9933 for any clarification. Appointments scheduled for move out will be between 8:00 AM-4:30 PM.. After a Property Management Executive has contacted you to schedule your move-out appointment, you are automatically issued a Move-Out Permit.

The Move-Out Permit is obligatory and must be submitted to the Community Security Office before moving out your furniture and belongings.

Please settle all outstanding payments prior to applying for a Move-Out Permit.

If your Tenancy Agreement expires on a public holiday or weekend, you may vacate the unit on the next working day.

You will not be charged an overstay penalty fee.

A tenant can nominate a third party to carry out the inspection. Alternatively, please submit a letter to the Property Management Team and handover your access cards to security. The letter should state that you accept any charges to reinstate the unit and you agree that Dubai Residential will carry out the check out on your behalf.

Our Property Management Executive will then inspect the unit and deduct any applicable reinstatement charges from your security deposit.

The security deposit is refunded to you from the day you submit your last utility bills. The refund is directly transferred to your bank account, and you will receive a notification once it is credited. If the refund is less then 5,000AED then it will be refunded in cash. Tenant will receive an email to proceed with collecting the same.

Yes by providing a 3rd party NOC and subject to review and approval

Please log all service requests on the DubaiAM Life app which can be downloaded on the iTunes and Google Play stores. If you have further requests please contact the Call Centre on 800 9933, send an email to customercare@dubairesidential.ae You can also raise requests through whatsapp at 800-9933How often is my unit repainted?

Upon request, your unit could be repainted Repainting requests are scheduled on a first come, first served basis subject to availability

Upon request, your unit is repainted internally every 3 years. Repainting requests are scheduled on a first come, first served basis.

Approvals depend on the kind of alterations you seek. Please contact us at 8009933 or send an email to customercare@dubairesidential.ae detailing the alterations to undertake. We will then assess your requirements and guide you on next steps.

It is important to allow maintenance access to your property every 3 months to service the AC system, fire alarms and safety equipment.

This helps maintain the quality of these assets and ensures their proper functioning. You also benefit from cleaner air-conditioning and well-maintained fire alarms and safety equipment that works as expected during an emergency.

You may be contacted for access to your unit for other urgent maintenance works as well in order to ensure your safety and to maintain the quality of the asset

If you are unable to give access at the time of visit, please speak to the Call Centre on 800 9933 to schedule a visit at your convenience. You may also raise a service request on the APP. Failure to provide access to your unit for one full quarter is a violation of the terms of the Tenancy Agreement.

We have installed a common satellite dish for apartment buildings and subscription is paid to the supplier depending on the number of sockets you use.

Tenants of Shorooq,Ghoroob, and Alkhail Gate may contact 800 9933 for information regarding channel availability.

For all other communities, tenants may take note that common satellite dishes are yet to be installed, therefore you may approach Etisalat or DU directly

Satellite dishes are allowed in villas as long as they are installed on the roof and not on a balcony, and are not evident in plain sight.

It is against Dubai Municipality Regulations to plant Damas trees and therefore not allowed within our communities.

Please raise a request through the DubaiAMLife APP or contact the call center at 8009933. A leasing agent shall contact you and check the availability of other units. In order to change your unit, we issue a new Tenancy Agreement, and ask for a new security deposit and a transfer fee of AED 1,000 plus VAT. If you are changing your unit, please provide fresh cheque(s) for rental amount due at the new unit, sign a Termination Agreement for the unit you occupy and pay AED 214.5 including VAT for Ejari.

Please note that changing your unit to another unit of less than or equal rent this shall be considered a downgrade and shall incur a 1 month rent as a penalty for the existing unit.

Once you hand over access card and disconnect your all utilities, we commence the process for refunding the amount due from the unit you are moving out of. The refund is credited to you within 30 days from submitting all required documents.

Please file your complaint through the DubaiAMLife APP or Call Centre on 800 9933 or the Property Management Office until 17h00, after which time you will need to contact the police.

Pruning trees in common areas is the responsibility of the Property Management team. Pruning trees within your own garden is your responsibility.

Trees and shrubs planted in the community’s common areas are under the jurisdiction of the Property Management and are maintained by the appointed landscaping team. These plants must be trimmed in accordance with the design and aesthetics of the community. No alteration to the common area will be permitted

Trees and shrubs planted in common areas belong to the Property Management, and individual tenants are not permitted to make changes in order to protect the overall design and aesthetics of the community.

Notice boards are solely for the use of the Property Management team.

Your feedback is important to us. Annual surveys are conducted to help us know our tenants better, and to get insightful feedback on how to improve the living standards within the community.

The surveys are anonymous, hence feel free to share your feedback. If you wish to be contacted by us, please share your contact details when answering the survey.

Yes. Please book the common area at least one week before the event by raising a request through the DubaiAMLife APP, by visiting your community’s Property Management Office, or by emailing customercare@dubairesidential.ae

Please provide us the date, time and number of guests, to help us assist you further. We do not permit exclusive reservation of a common area for private events. For more information, please read the Community Rules.

As a health and safety precaution, and to avoid inconvenience to other tenants, we do not permit the use of swimming pools as venues for private events.

Receiving this letter means you violated a term of your Tenancy Agreement, or a clause in the community rules and regulations. Please comply with the request in the notice, and rectify the situation as soon as possible. If not, legal action could be taken or a fine will be imposed.

AED 200 AED plus VAT per card in the case that card is lost. Any additional cards can be purchased based on the relevant policy

Subleasing your property or a part of it to any person is not permitted, and is against the rules and regulations of RERA. Doing so invites legal action and eviction from your unit.

Our communities are pet friendly, and we welcome pets within apartments as long as they are allowed by Dubai Municipality, have been chipped (for cats and dogs), do not create noise or disturbance to other tenants, and are kept on a leash at all times when in common areas. Pets fulfilling municipal criteria are allowed in villas and apartments.

Empower meters are installed to create a direct relationship between you and your utility provider, and allow you control over consumption of RT (Refrigeration Tonnes).

Billing is in proportion to BTU meter consumption and charged monthly, which also helps you be aware of and thus regulate RT consumption.

Charges include Monthly Consumption and Maintenance.